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Please note: Your camp may have different requirements and/or limits than what is stated below.

GENERAL INFORMATION

TIPS FOR SUCCESS

QUESTIONS CONCERNING THE FORM, PRICING AND BAGGAGE OPTIONS

ADDITIONAL BAGGAGE QUESTIONS

SENDING SPORTS EQUIPMENT

QUESTIONS REGARDING BAGGAGE PICK-UP AT YOUR HOUSE and ADDRESS CHANGES

QUESTIONS CONCERNING BAGGAGE DROP-OFF IN JULY OR AUGUST

 

GENERAL INFORMATION

Q. When will I receive my forms?

A. As most camps are now sending out information electronically, you may not receive a paper form by mail. For those that do send out paper forms, you should receieve them by late April. If you prefer to complete your registration now, you can register on our website and pay with a Visa or Mastercard. You may also print your forms from this website if you would prefer to mail them in with a check.


Q. What should I do if I received an application in the mail, but I have already signed up on-line?

A. The forms are sent out to all camp families. If you signed up on-line and received the email confirmation, there is nothing to worry about. You will receive your tags and date letter in late May or mid-June depending on your camp session.


Q. What do I do if I have not received forms by late April?

A. Don't Worry! If you have not received a form/email by late April you may register on this website with a Visa or MasterCard. You can also download a form from this website and send it in with a check for the appropriate amount.


Q. When will I be notified of the date of pick up?

A. Depending on when we receive your completed application form with payment, you should receive your confirmation letter with baggage tags in mid-May through early June. An email will also be sent with the pick-up date.

 

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TIPS FOR SUCCESS

Here are some suggestions and tips to help you and your child receive the best baggage service possible from Camp Trucking.


1. We suggest making sure that all your child's toiletries, especially those that might leak, are packed in a Ziploc bag. In addition, we suggest that you avoid those toiletries that have flip-top lids, as they are more likely to open if your child's bags get jostled.


2. Use common sense when packing your child's luggage. If your child has to bring his/her portable CD player, tennis racquets, or other item that might easily be damaged in a soft-sided piece of luggage then it might be wiser to send that item in the child's carry-on luggage. If that item needs to be transported in a piece of luggage, please take the time to make sure it is adequately protected by padding or other protective measure.


3. Be sure to remove your old Camp Trucking tags and use the new ones provided to you. Our warehouse puts loading notes on the tags and this information changes yearly. Thus, it is vital to have clean, new tags every year.


Q. Should I put a lock on my child's baggage?

A. Above all, please follow any suggestions or directions your child's camp has regarding this matter. We do ask that if you decide to put a lock on your child's luggage that you make sure that you have some form of permanent ID attached to your child's bags. While we do like you to use our baggage tags, they occasionally come off. If there is no permanent form of ID attached, we may need to open your child's bag if we have no other means of determining who the bag belongs to. Most parents do not lock their children's luggage.

 

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QUESTIONS CONCERNING THE FORM, PRICING AND BAGGAGE OPTIONS

Q. Can I put more than one child on a form?

A. It is recommended that you use one form per child attending camp.


Q. What does "Based on Home Address" mean?

A. Pricing is based on where Camp Trucking is picking up the bags or dropping them off. Do not select the state where you child's camp is located!


Q. How do I know if I am shipping a Super-Sized Soft Trunk?

A. Super Sized Soft Trunks or Ballistic Cargo bags are much larger than conventional duffels or soft-trunks. They typically measure at least 42 inches long. Baggage suppliers tend to call these duffels: super-sized soft trunks, ballistic, cargo, or jumbo. If your duffel(s) happens to fit this description, please add an additional $25.00 per child to your price.


Q. Can we insure the bags?

A. Yes, you can. Check the optional valuation coverage on the form. Please make sure to include the additional $30.00 fee per child. This valuation coverage provides you with a $1000.00 maximum limit per bag against fire and/or theft. If you desire additional coverage, please contact your insurance carrier/agent. Please note: the limit of liability for sports equipment is a maximum of $50.00.


Q. Should I include directions to my home?

A. Please do! Even if you were a customer in previous years, any special instructions or directions you can include on you application will help this year's driver provide you with the best possible service. Please provide directions from the nearest main road or cross street. There is no need to provide directions from the highway.


Q. Should I include the development name where my home is located?

A. Yes.  Please include the development name and cross streets.

 

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ADDITIONAL BAGGAGE QUESTIONS

Q. What happens if I discover that I need additional bags after I have sent in my application form?

A. Please do not worry, if you find you have more luggage than you anticipated. The best thing to do is just put it out with the rest of your child's luggage. Please make sure that it has appropriate ID on it and that all your child's baggage has some sort of permanent ID attached to it. This should include your child's name, home address, and the camp he/she is attending. Do not include camp's address on this tag. Please call the Camp Trucking office or send a check for the additional bag to our office ASAP. Please include your child's name and camp, as well as, the reason for the check on the memo portion of your check. Please refer to an application form for the appropriate fee for additional luggage.


Q. What if I do not have enough baggage tags?

A. If you realize that you do not have the correct number of baggage tags, please call our office if there is at least 10 days before your pick-up date. However, if you realize that you do not have enough baggage tags and there is less than 10 days before your pick-up date, fear not, our drivers carry extra baggage tags with them on the truck. They will attach the appropriate baggage tag to that piece of luggage. Please do make sure that all your child's bags have a permanent ID attached to them (See above).


Q. Do we need to call the Camp Trucking office to tell them we are sending additional baggage?

A. Yes, you should notify us and send in the appropriate additional payment. However, if the additional baggage is last minute, the Camp Trucking driver will take all the luggage you have, and you will be billed accordingly.


Q. How do I know if I am shipping a Super-Sized Soft Trunk?

A. Super-Sized Soft Trunks or Ballistic Cargo bags are much larger than conventional duffels or soft-trunks. They typically measure at least 42 inches long. Baggage suppliers tend to call these duffels: super-sized soft trunks, ballistic, cargo, or jumbo. If your duffel(s) happens to fit this description, please add an additional $25 to your price.


Q: What if we want to ship plastic drawers?                                                               

A: Sure, as long as they are packed inside stiff shipping boxes. Remember, though, that those drawers aren’t made for travel. Plastic cracks easily, and can’t support weight. 

 

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SENDING SPORTS EQUIPMENT

Q. Can we send golf clubs?

A. Yes, you can. The cost is $50.00. Please make sure that the golf clubs are in a secure bag or box. Please handwrite "golf clubs" on your application form and include the appropriate fee in your check.


Q. Can we ship our child's hockey/lacrosse stick?

A.Yes. The price for a set of hockey sticks and/or lacrosse sticks is $40.00. Although not necessary, we strongly urge that hockey sticks/lacrosse sticks be packed in boxes. If your sticks are boxed you can use one price to ship multiple sticks in the same package. This will also ensure a more timely delivery, and there is less chance of damage. In addition, our luggage tags stay attached to boxes better than they do to sticks alone. Please label each stick and box in large print with child's name and camp name. If the items are not boxed, you MUST have permanent ID on the sticks that include the camper's name, CAMP name ,and your home address. Please note that Camp Trucking is NOT RESPONSIBLE for any breakage to sports equipment. Our limits of liability on these items are $50.00 for each package shipped.


Q. Can we send a bicycle?

A. Yes. The bike must be boxed. Please see the back of your cover letter for pricing.


PLEASE NOTE: Hockey sticks, roller blades, and other sports equipment need to be packed in appropriate containers. They can not be strapped on to duffels or other baggage being shipped. This is to ensure that they will make it safely to-and-from camp. In addition, if you have questions regarding the safety of packing a piece of sports equipment in your child's baggage, please consider sending that item with your child in his/her carry-on luggage. This includes items such as tennis racquets. Camp Trucking will not be responsible for breakage or damage of such items packed inside a duffel bag or soft trunk.


Above all, please note that Camp Trucking is NOT responsible for damage to sports equipment.

 

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QUESTIONS REGARDING BAGGAGE PICK-UP AT YOUR HOUSE and ADDRESS CHANGES

Q.What are the tags for, and where should we attach them?

A. The enclosed tags should be attached to your camper's luggage. It is extremely important that you PRINT the following on each tag: CAMPER'S NAME, ADDRESS, CITY, STATE, ZIP CODE, AND THE CAMP NAME that your child is attending. Please do not write the camp address on the tag. The address you use should be the RETURN address for delivery back to your house in JULY or AUGUST. If this address is different than the pick-up address, you must notify our office in order to ensure proper delivery after camp has ended. In addition to the Camp Trucking tag, please make sure that your luggage has another form of permanent identification attached to each bag. This added precaution will ensure proper delivery in case the tag should come off in shipping.


Q. What should I do if I have tags from previous years still on my bags?

A. Please REMOVE old tags and use the new ones provided. Our warehouse puts loading notes on the tags and this informaton changes yearly. Thus, it is vital to have clean, new tags yearly.


Q. What should we do if we have additional baggage to send with our camper?

A. Please ensure the bags are properly labeled with your own baggage tags. The information on these tags should include: the camp name, camper's name, and return address. Upon pick-up, our drivers will fill out and attach the appropriate Camp Trucking tags.


Q. Do we need to call the Camp Trucking office to tell them we are sending additional baggage?

A. Yes, you should notify us and send in the appropriate additional payment. However, if the additional baggage is last minute, the Camp Trucking driver will take all the luggage you have, and you will be billed accordingly.


Q. What should we do if no one will be home on the day of pick up?

A. If you cannot be home during the day of pick-up, do not worry. Leave your bags in a protected area around your home, such as the front porch or a covered back deck. Please contact the Camp Trucking office with these special instructions prior to the deadline for changes. If you unexpectedly need to leave home the day of pick-up/drop-off, again, do not worry. Leave a note on your front door informing the Camp Trucking driver where the luggage can be found around your home.


Q. Can we have the bags picked up somewhere else such as a neighbor's house or with a nearby friend?

A. Yes, the baggage can be picked up from any address you choose. All baggage will be scheduled and mapped for pick-up/drop-off based on the address you provide on the Camp Trucking application. The Camp Trucking office must be notified of changes or special instructions by the June Deadline, so that we can adjust your records. This ensures you receive the best service possible.


Q. Why is there a deadline for changes and instructions?

A. All changes and special instructions must be received by the Camp Trucking office far enough in advance, so that we can make the necessary adjustments to your records. This ensures that your home will be mapped into the appropriate service area and you receive the quality service you deserve. Please note that there will be a $25.00 service charge for any changes after the deadline pertaining to June pick-up.


Q. What time can we expect our camper's baggage to be picked up/dropped off?

A. Unfortunately, we can not give you a specific time of day for pick-up/drop-off. Our drivers begin at 7 AM and continue until all bags are picked up/delivered on the day scheduled for your area (typically late afternoon-early evening - 7PM). For Manhattan residents, please bring your luggage to your doorman/service room the night before, as our drivers start as early as midnight. Pick-up/drop-off times will vary annually depending on the volume of campers in your area. Therefore, we will not be at your home the same time every year.


Remember, that just because your "neighbor" was picked up at 8AM does not mean that your bags will be picked up shortly thereafter. We have many trucks that cover areas that are very close to each other. Please do not assume that you are on the same route/truck.


Q. Should we tip the Camp Trucking driver?

A. Yes! Our drivers are hardworking college students. Tips are never expected, yet are greatly appreciated!

 

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QUESTIONS CONCERNING BAGGAGE DROP-OFF IN JULY OR AUGUST

Q. We want our return service to a different location, what should we do?

A. If you need to change the address for return service, notify the Camp Trucking office and the camp prior to the July / August change-of-address deadline, so that we can change the tags to reflect your new return address. The luggage will be delivered to the address on the luggage tags. It is your responsibility to make sure that camp changes the tags to reflect the new return address. You must still call the Camp Trucking office, so that we can update our mapping records. Baggage will be delivered to the address indicated on the Camp Trucking tag.


Q. Can we have the bags delivered to someone else such as a neighbor or a nearby friend?

A. Yes, the baggage can be picked up from any address you choose. All baggage will be scheduled and mapped for pick-up/drop-off based on the address you provide on the Camp Trucking application. The Camp Trucking office must be notified of changes by the change-of-address deadline, so that we can adjust your records accordingly to ensure you receive the best service possible.


Q. Why is there a deadline for changes and instructions?

A. All changes and special instructions must be received by the Camp Trucking office far enough in advance, so that we can make the necessary adjustments to your records. This ensures that your home will be mapped into the appropriate service area and you receive the quality service you deserve. Any changes made after the deadline may be assessed a $25.00 service fee.


Q. What should we do if we have additional baggage to send with our camper?

A. Please ensure the bags are labeled properly with your own baggage tags. This should include the camp name, camper's name, and home address. Camp is also sent baggage tags. Please make sure that the luggage is tagged with your return address on the tag.


Q. Do we need to call the Camp Trucking office to tell them we are sending additional baggage?

A. Yes, you should notify us and send in the appropriate additional payment. All baggage that is being shipped home must be pre-paid.


Q. What should we do if no one will be home on the day of drop-off?

A. If you cannot be home during the day of drop-off, do not worry. The bags will be left in a protected area around your home, such as the front porch or a covered back deck. Please contact the Camp Trucking office with any special instructions prior to the deadline for changes. If you unexpectedly need to leave home the day of pick-up/drop-off, again, do not worry. Leave a note on your front door guiding the Camp Trucking driver where to leave the baggage in the chosen area around your home. Please note, once drop-off has been made, Camp Trucking will no longer assume responsibility for your baggage.


Q. What time can we expect our camper's baggage to be picked up/dropped off?

A. Unfortunately, we can not give you a specific time of day for pick-up/drop-off. Our drivers begin early in the morning and continue until all bags are picked up/delivered on the day scheduled for your area.


Q. How will we know that the luggage was actually delivered?

A. If your bags are not in plain sight, please look around your house. Our drivers are instructed to leave the bags in a safe area around your house. Please also check with your neighbor.


Q. Should we tip the Camp Trucking driver?

A. Yes! Our drivers are hardworking college students. Tips are never expected, yet, they are greatly appreciated!

 

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