GENERAL
INFORMATION
Q.
When will I receive my forms?
A.
You should receive your forms by late April, at the latest, from
either your child’s camp or from Camp Trucking.
Q. What do I do if I have not received forms by late April?
A.
Don't Worry! If you have not received a form by late April you
may download a form from this website. Once you have filled in the
form, please send it with a check for the appropriate amount and
send it in ASAP.
Q. When will I be notified of the date of pick up?
A.
Depending on when we receive your completed application form with
payment, you should receive your confirmation letter with baggage
tags in mid May through early June.
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QUESTIONS
CONCERNING THE FORM, PRICING AND BAGGAGE OPTIONS
Q.
Can I put more than one child on a form?
A.
It is recommended that you use one form per child
attending camp.
Q. What does “Based on Home Address” mean?
A.
Pricing is based on where Camp Trucking is picking up the bags or
dropping them off to. Do not select the state where you child’s
camp is located!
Q. How do I know if I am shipping a Super-Sized Soft Trunk?
A.
Super Sized Soft Trunks or Ballistic Cargo bags are much larger than conventional duffels or soft-trunks. They typically measure 40 inches long by 18 inches wide by 16 inches in height and larger. baggage suppliers tend to call these duffels: super-sized soft trunks, ballistic, cargo, or jumbo. If your duffel(s) happens to fit this description, please add an additional $15.00 to your price.
Q. Can we insure the bags?
A. Yes
you can. Check the optional insurance coverage on the form. Please
make sure to include the additional $18.00 fee per child. This insurance
coverage provides you with a $1000.00 maximum limit per bag against
fire and/or theft. If you desire additional coverage, please contact
you insurance carrier/agent. Please note that the limits on
sports equipment is at a maximum of $50.00.
Q. Should I include directions to my home?
A. Please
do! Even if you were a customer in previous years, any special
instructions or directions you can include on you application will
help this year’s driver provide you with the best possible service.
Please provide directions from the nearest main road or cross street.
There is no need to provide directions from the highway.
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ADDITIONAL
BAGGAGE QUESTIONS
Q.
What happens if I discover that I need additional bags after I have
sent in my application form?
A. Please
do not worry, if you find you have more luggage than you anticipated.
The best thing to do is just put it out with the rest of your child’s
luggage. Please make sure that it has appropriate ID on it. Please
make sure that all your child’s baggage has some sort of permanent
ID attached to it. This should include your child’s name,
home address, and the camp he/she is attending. Do not include camp’s
address on this tag. Please send a check for the additional bag
to our office ASAP. Please include your child’s name and camp,
as well as, the reason for the check on the memo portion of your
check. Please refer to an application form for the appropriate fee
for additional luggage.
Q. What if I do not have enough baggage tags?
A.
If you realize that you do not have the correct number of baggage
tags, please call our office if there is at least 10 days prior
to your pick up date. However, if you realize that you do not have
enough baggage tags and there is less than 10 days before your pick
up date, fear not, our drivers carry extra baggage tags with them
on the truck. They will attach the appropriate baggage tag to that
piece of luggage. Please do make sure that all your child’s
bags have a permanent ID attached to them (See above).
Q. Do
we need to call the Camp Trucking office to tell them we are sending
additional baggage?
A.
Yes, you should notify us and send in the appropriate
additional payment. However, if the additional baggage is last minute,
the Camp Trucking driver will take all the luggage you have, and
you will be billed accordingly.
Q. How do I know if I am shipping a Super-Sized Soft Trunk?
A.
Super Sized Soft Trunks or Ballistic Cargo bags are much larger than conventional duffels or soft-trunks. They typically measure 40 inches long by 18 inches wide by 16 inches in height and larger. baggage suppliers tend to call these duffels: super-sized soft trunks, ballistic, cargo, or jumbo. If your duffel(s) happens to fit this description, please add an additional $15.00 to your price.
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SENDING
SPORTS EQUIPMENT: See
also link to SPORTS EQUIPMENT
Q.
Can we send golf clubs?
A.
Yes you can. The cost is $40.00. Please make sure that the golf
clubs are in a secure bag or box. Please handwrite “golf clubs”
on your application form and include the appropriate fee in your
check.
Q. Can we ship our child’s hockey/lacrosse stick?
A.Yes. The price for a set of hockey sticks and or lacrosse sticks is $30.00. Although not necessary, we strongly urge that hockey sticks/lacrosse sticks be packed in boxes. If your sticks are boxed you can use one price to ship multiple sticks in the same package. This will also ensure a more timely delivery and there is less chance of damage. In addition, our luggage tags stay attached to boxes better than they do to sticks alone. Please label each stick and box in large print with child’s name and camp name. If the items are not boxed, You MUST have permanent ID on the sticks that include the camper’s name, CAMP name and your home address. Please note that Camp Trucking is NOT RESPONSIBLE for any breakage to sports equipment. Our limits of liability on these items are $50.00 for each package shipped.
Q. Can we send a bicycle?
A.
Yes. The cost is $70.00 and the bike must be boxed.
Q. Can we ship water skis?
A. Yes.
The cost is $30.00 and the water skis must be placed
in an appropriate shipping container.
PLEASE
NOTE: Hockey sticks, roller blades and other sports equipment
need to be packed in appropriate containers. They can not
be strapped on to duffels or other baggage being shipped. This is
to ensure that they will make it safely to and from camp. In addition,
if you have questions regarding the safety of packing a piece of sports
equipment in your child’s baggage, please consider sending that
item with your child in his/her carry on luggage. This includes items
such as tennis racquets. Camp Trucking will not be responsible
breakage or damage of such items packed inside a duffel bag or soft
trunk.
Above all, please
note that Camp Trucking is NOT responsible for damage
to sports equipment.
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TIPS
FOR SUCCESS
Here are some suggestions and tips to help you and
your child receive the best possible baggage service possible from
Camp Trucking.
1.
We suggest making sure that all your child’s toiletries, especially
those that might leak, are packed in a Ziploc bag. In addition, we
suggest that you avoid those toiletries that have flip-top lids, as
they are more likely to open if your child’s bags get jostled.
2.
Use common sense when packing your child’s luggage. If your
child has to bring his/her portable CD player, tennis racquets, or
other item that might easily be damaged in a soft-sided piece of luggage
then it might be wiser to send that item in the child’s carry-on
luggage. If that item needs to be transported in a piece of luggage,
please take the time to make sure it is adequately protected by padding
or other protective measure.
Q.
Should I put a lock on my child’s baggage?
A.
Above all, please follow any suggestions or directions your child’s
camp has regarding this matter. We do ask that if you decide to
put a lock on your child’s luggage that you make sure that
you have some form of permanent ID attached to your child’s
bags. While we do like you to use our baggage tags, they occasionally
come off. If there is no permanent form of ID attached we may need
to open your child’s bag if we have no other means of determining
who the bag belongs to. Most parents do not lock their children’s
luggage.
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QUESTIONS
REGARDING BAGGAGE PICK-UP AT YOUR HOUSE and ADDRESS CHANGES
Q.What
are the tags for, and where should we attach them?
A. The
enclosed tags should be attached to your camper’s luggage.
It is extremely important that you PRINT the following on each tag:
CAMPER’S NAME, ADDRESS, CITY, STATE, ZIP CODE, AND THE CAMP
NAME that your child is attending. Please do not write
the camp address on the tag. The address you use should be the RETURN
address for delivery back to your house in JULY or AUGUST. If this
address is different than the pick-up address, you must
notify our office in order to ensure proper delivery after camp
has ended. In addition to the Camp Trucking tag, please make sure
that your luggage has another form of permanent
identification attached to each bag. This added precaution will
ensure proper delivery in case the tag should come off in shipping.
Q. What
should we do if we have additional baggage to send with our camper?
A. Please
ensure the bags are properly labeled with your own baggage
tags. The information on these tags should
include the camp name, camper’s name, and return address.
Upon pick-up, our drivers will fill out and attach the appropriate
Camp Trucking tags.
Q. Do
we need to call the Camp Trucking office to tell them we are sending
additional baggage?
A.
Yes, you should notify us and send in the appropriate
additional payment. However, if the additional baggage is last minute,
the Camp Trucking driver will take all the luggage you have, and
you will be billed accordingly.
Q. What
should we do if no one will be home on the day of pick up?
A.
If you cannot be home during the day of pick-up do not worry.
Leave your bags in a protected area around your home, such as the
front porch or a covered back deck. Please contact the Camp Trucking
office with these special instructions prior to the June 1st deadline
for changes. If you unexpectedly need to leave home the day of pick
up/drop off, again do not worry. Leave a note on
your front door informing the Camp Trucking driver where the luggage
can be found around your home.
Q. Can
we have the bags picked up somewhere else such as a neighbor’s
house or with a nearby friend?
A.
All baggage will be scheduled and mapped for pick up/drop off based
on the address you provide on the Camp Trucking application. The
Camp Trucking office must be notified of changes or special instructions
by the deadline of June 1st so that we can adjust your records.
This ensures you receive the best service possible.
Q. Why
is there a deadline for changes and instructions?
A. All
changes and special instructions must be received by the Camp Trucking
office far enough in advance so that we can make the necessary adjustments
to your records. This ensures that your home will be mapped into
the appropriate service area and you receive the quality
service you deserve. Please note that there will be a $25.00
service charge for any changes after the deadline pertaining to
June pick-up.
Q. What
time can we expect our camper’s baggage to be picked up/dropped
off?
A.
Unfortunately, we can not give you a specific time of day for pick
up/drop off. Our drivers begin at 7 AM and continue until all bags
are picked up/delivered on the day scheduled for your area (typically
late afternoon-early evening – 6PM). For Manhattan residents,
please bring your luggage to your doorman/service room the night
before, as our drivers start as early as midnight. Pick-up/drop
off times will vary annually depending on the volume of campers
in your area. Therefore, we will not be at your home the
same time every year.
Remember,
that just because your “neighbor” was picked up at 8AM
does not mean that your bags will be picked up shortly thereafter.
We have many trucks that cover areas that are very close to each
other. Please do not assume that you are on the same route/truck.
Q. Should
we tip the Camp Trucking driver?
A. Yes!
Our drivers are hardworking college students. Tips are never expected
yet are greatly appreciated!
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QUESTIONS
CONCERNING BAGGAGE DROP-OFF IN JULY OR AUGUST
Q. We want our return service to a different location, what
should we do?
A.
If you need to change the address for return service, notify
the Camp Trucking office and the camp prior to the July / August change
of address deadline so that we can change the tags to reflect your
new return address. The luggage will be delivered to the address on
the luggage tags. It is your responsibility to make
sure that camp changes the tags to reflect the new return address.
You must still call the Camp Trucking office so that we can
update our mapping records. Baggage will be delivered to the address
indicated on the Camp Trucking tag.
Q. Can
we have the bags delivered to someone else such as a neighbor or a
nearby friend?
A.
All baggage will be scheduled and mapped for pick up/drop off based
on the address you provide on the Camp Trucking application. The
Camp Trucking office must be notified of changes by the change
of address deadline, so that we can adjust your records accordingly
to ensure you receive the best service possible.
Q. Why
is there a deadline for changes and instructions?
A.
All changes and special instructions must be received by the Camp
Trucking office far enough in advance so that we can make the necessary
adjustments to your records. This ensures that your home will be mapped
into the appropriate service area and you receive the quality
service you deserve. Any changes made after the deadline
may be assessed a $25.00 service fee.
Q. What
should we do if we have additional baggage to send with our camper?
A.
Please ensure the bags are labeled properly with your own
baggage tags. This should include the camp name, camper’s
name, and home address. Camp is also sent baggage tags. Please make
sure that the luggage is tagged with your return address on the tag.
Q. Do
we need to call the Camp Trucking office to tell them we are sending
additional baggage?
A. Yes,
you should notify us and send in the appropriate additional payment.
All baggage that is being shipped home must be pre-paid.
Q. What
should we do if no one will be home on the day of drop off?
A.
If you cannot be home during the day of drop-off do not worry.
The bags will be left in a protected area around your home, such as
the front porch or a covered back deck. Please contact the Camp Trucking
office with any special instructions prior to the deadline for changes.
If you unexpectedly need to leave home the day of pick up/drop off,
again do not worry. Leave a note on your front door
guiding the Camp Trucking driver where to leave the baggage in the
chosen area around your home. Please note, that once
drop-off has been made, Camp Trucking will no longer assume responsibility
for your baggage.
Q. What
time can we expect our camper’s baggage to be picked up/dropped
off?
A. Unfortunately,
we can not give you a specific time of day for pick up/drop off. Our
drivers begin early in the morning and continue until all bags are
picked up/delivered on the day scheduled for your area.
Q. How
will we know that the luggage was actually delivered?
A.
If your bags are not in plain sight, please look around your house.
Our drivers are instructed to leave the bags in a safe area around
your house. Please also check with your neighbor.
Q. Should
we tip the Camp Trucking driver?
A. Yes!
Our drivers are hardworking college students. Tips are never
expected, yet, they are greatly appreciated!
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